SHIPPING + RETURNS
THANK YOU FOR SUPPORTING A WOMAN OWNED + OPERATED SMALL BUSINESS
We ship Priority USPS mail from our Ivy Moon Studio Warehouse. Your order should arrive in 2-6 business days depending on your location.
FREE IN STORE PICKUP:
LOCAL PICKUP: IVY MOON | 1501 E. Superior St. Duluth, MN 55804
Items must be picked up within 20 days of ordering. Unless something has been arranged with our team in advance.
we try our best to be return-friendly. We love our product *as we hope you do* and want to stand behind it and make sure that you end up with items that you truly enjoy. To make the return process easy, please follow these little rules:
- All sale items are final sale.
- All items sold at a discount or promotion - are for in-store exchange only.
- Any items purchased must be returned within 14 days of receiving item(s).
- All returns must be unworn + unwashed + unused, with tags attached.
- Any damages to product must be reported within (2) days of receiving the product(s). Garments must still have tags attached.
- Include the original receipt with the items you wish to return.
- Shipping costs are non-refundable, unless there was a mistake make on our end.
- Refunds will be issued in the form of original payment used.
- We reserve the right to reject returns based on the quality it has been received in. Please save time and return postage costs by making sure there are no stains or odors (good or bad) prior to mailing your return!
FINAL SALE ITEMS
BEAUTY PRODUCTS, FOOD ITEMS, OCCASION DRESSES (IN-STORE EXCHANGE ONLY), ALL ACCESSORIES + JEWELRY.
*returns + exchanges are not applicable between IVY MOON + our Sister Co. THE MOON MARKET as we use different systems. Thank you.
Return items may be shipped back to IVY MOON - or brought into the shop.
SHIP RETURN ITEMS TO:
Att: Online Order
DULUTH, MN 55804
Due to our quick turnaround we cannot offer exchanges. The easiest method of receiving a different size/style is to place a completely new order on shopivymoon.com, and return the item(s) that did not work out. You can process an exchange in-store as well.
Contact us: email@example.com
This is a rare occurrence. However, Ivy Moon takes no responsibility for stolen/lost mail once it has been delivered to your apartment or home. Please make sure you have a safe and reliable mail room/drop off location when submitting your online purchase.