SHIPPING + RETURNS

THANK YOU FOR SUPPORTING A WOMAN OWNED + OPERATED SMALL BUSINESS 

SHIPPING:

We ship Priority USPS mail from our Ivy Moon Studio Warehouse. Your order should arrive in 2-6 business days depending on your location.

FREE IN STORE PICKUP:

LOCAL PICKUP:   IVY MOON | 1501 E. Superior St. Duluth, MN 55804

Items must be picked up within 20 days of ordering. Unless something has been arranged with our team in advance. 

ONLINE EXCHANGES: shipping instructions

ATTN: ONLINE SALES

IVY MOON

1501 E. Superior St.

Duluth, MN 55804

AT SHOPIVYMOON.COM

We are an exchange friendly shop.

As a company we strive to maintain the individuality of our store. We ensure this by sourcing unique styles, in limited quantities. We try to do our best + work with customers. However, we hope you can understand that as a small business we need to have boundaries + enforce our policies. This ensures we are able to continue introducing fresh new styles to Duluth. 

Thank you for your continued understanding + support.

To make the exchange process easy, please follow these little rules:

  • Any items purchased must be returned for in-store credit within 14 days of receiving item(s).
  • All sale items are final sale.
  • All items sold at a discount or promotion - are final sale.
  • All returns must be unworn + unwashed + unused, with tags attached.
  • Any damages to product must be reported within (2) days of receiving the product(s). Garments must still have tags attached.
  • Include the original receipt or order # with the items you wish to return.
  • Shipping costs are non-refundable, unless there was a mistake make on our end.
  • Refunds will be issued in the form of original payment used.
  • We reserve the right to reject returns based on the quality it has been received in. Please save time and return postage costs by making sure there are no stains or odors (good or bad) prior to mailing your return!

FINAL SALE ITEMS

BEAUTY PRODUCTS, FOOD ITEMS, DELICATE MATERIALS (SUCH AS SATIN), BODYSUITS, SWIM, ALL ACCESSORIES + JEWELRY.

*Orders may be shipped back to IVY MOON - or brought into the shop for the exchange.

 

SHIP RETURNED ITEMS TO:

IVY MOON

Att: Online Order

DULUTH, MN 55804

 

EXCHANGES:

*YOU WILL BE SENT AN ONLINE CODE TO USE FOR FUTURE PURCHASE VIA THE EMAIL ON FILE AS SOON AS THE GARMENT HAS BEEN RECEIVED AND PROCESSED* 

The easiest method of receiving a different size/style is to place a completely new order on shopivymoon.com, and return the item(s) that did not work out. You can process an exchange in-store as well.

IN-STORE EXCHANGES

EXCHANGEABLE
(WITHIN 14 DAYS)
Tops/Bottoms
Dresses + Sets
Jackets + Shackets
Unworn Shoes + Sandals
Sold with Store Promotion

FINAL SALE ITEMS
(FINAL AFTER PURCHASE)
Home/Gift + Accessories
Seasonal Items/Graphics
Delicates (Satin + Tulle)
Bodysuits + Intimates + Swim
Sale Items + Damages sold w/discount

GIFT RECEIPT EXCEPTIONS (EXCHANGEABLE* WITHIN 30 DAYS)
Home/Gift + Accessories + Jewelry
EXCLUDES Lip + Beauty Products*
 

QUESTIONS?

Contact us: info@shopivymoon.com

218-428-0068

 

MISSING MAIL

This is a rare occurrence. However, Ivy Moon takes no responsibility for stolen/lost mail once it has been delivered to your apartment or home. Please make sure you have a safe and reliable mail room/drop off location when submitting your online purchase. 

*exchanges are not applicable between IVY MOON + our Sister Co. THE MOON MARKET as we use different systems. Thank you.